Refund policy
At Crossroads Meets The Ocean LLC, many of our products and services are handmade, personalized, made-to-order, digital, or scheduled specifically for each customer. Because of the time, preparation, and care involved, all sales are considered final unless otherwise stated below.
Physical Products
We do not accept returns or offer refunds on physical products once an order has been processed or shipped.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@crossroadsmeetstheocean.com. We will work with you to resolve the issue.
Digital Products
Due to the instant nature of digital downloads and digital content, all digital product sales are final and are not eligible for refunds or exchanges.
Spiritual Services
This includes, but is not limited to:
- Recorded Tarot Readings
- Live Tarot Readings
- Sacred Space Blessings
- SEFI Quantum Frequency Services
- Consultations
- Guided Meditations
- AO Scan Services
- Any personalized spiritual service
Because these services require scheduling, preparation, or personalized work, all sales are final unless one of the exceptions listed below applies.
Exceptions
We may approve a refund, cancellation, or service credit in limited circumstances, including:
- We are unable to provide the purchased service.
- A customer contacts us before work has begun, and an adjustment to the order is approved at our discretion (such as upgrading to another service by paying the price difference).
- An emergency or unforeseen circumstance prevents the service from taking place, and both parties agree that a refund or credit is appropriate.
- Any other circumstance approved at the sole discretion of Crossroads Meets The Ocean LLC.
Contact Us
If you have any questions regarding your order, please contact us at:
support@crossroadsmeetstheocean.com
We appreciate your understanding and thank you for supporting our small business.